Thank you for choosing Better Bodies Physiotherapy!
Please see below information about what to expect from visiting us
What is a Physiotherapist?
Physiotherapists have undergone university training (usually at least a Bachelors degree in Physiotherapy or the previous equivalent to this) and are experts in injury assessment, diagnosis, prevention and rehabilitation. They have an in-depth knowledge and understanding of the human body and are well trained with hands on skills and exercise prescription to promote movement and function. Physiotherapists work with people of all ages and ability levels.
How do I book an appointment?
You can contact us on 021 0832 6319.
Alternatively, you can book online or send us an enquiry with the links below or on our contact page.
Do I have to be referred by a Doctor?
No, Physiotherapists can assess and treat without a referral, and they can also lodge an ACC claim if required. Physiotherapists are also able to make referrals directly for some imaging (x-ray and ultrasound) and referrals to specialists when required.
What do I wear and need to bring to an appointment?
Please bring (or send through ahead of time) any relevant ACC information, reports from other health professionals or imaging reports (x-ray, ultrasound, MRI etc.). It is also helpful to bring or wear comfortable and easy to move in clothing. If it is a lower limb injury, shorts would be most ideal, and for an upper limb injury a t-shirt is best.
How long are the appointments?
For Musculoskeletal appointments, the first appointment is 45 minutes, and follow ups are 30 minutes.
For Pelvic Health appointments, the first appointment is 60 minutes, and follow ups are 30 minutes
What should I expect on my first appointment?
You will need to read and sign a consent form prior to commencing treatment. If you’re under 16, we need your parent/guardian to sign a consent form on your behalf.
Your initial appointment includes a thorough assessment including going through the history of your pain and gaining a good understanding of your symptoms and how it is affecting you. Then the Physiotherapist will go through various tests and measures with you to gain a more specific understanding of what's going on (diagnosis). This may include looking at your movement, strength, palpating (touching) the area, and other injury-specific tests where the physio will move your injured body part. They will then discuss their findings, diagnosis and treatment options with you, begin your treatment and create a rehabilitation plan for future appointments.
Treatment can include massage, mobilising or manipulating the joints, exercises, dry needing and advice. The physio may also take you into the on-site gym to use the equipment as part of your treatment.
At times, you may feel tender or a little sore after your treatment – the physio will indicate when this may occur. This is normal, but please contact the physio following your appointment if you have any concerns about how you are feeling, or if the pain is significant.
What should I expect at a Pelvic Health appointment?
During a pelvic health assessment, we complete a thorough discussion about your pelvic health symptoms and how it is affecting your day to day life. This often includes discussing your bladder, bowel and sexual function along with details about your specific issue. An internal examination is the only way to physically assess your pelvic floor, and so often this type of examination is also required. However, if this is something that you are uncomfortable doing for whatever reason, talk to your Physiotherapist and we can work around your needs.
Do I need to pay?
If you are visiting us for an ACC covered injury, ACC will pay for some of your treatment, and you will need to provide a co-payment. If you are not covered by ACC, you will need to pay privately for your treatment.
Please click the relevant link below to check the pricing for your situation.
Please see below information about what to expect from visiting us
What is a Physiotherapist?
Physiotherapists have undergone university training (usually at least a Bachelors degree in Physiotherapy or the previous equivalent to this) and are experts in injury assessment, diagnosis, prevention and rehabilitation. They have an in-depth knowledge and understanding of the human body and are well trained with hands on skills and exercise prescription to promote movement and function. Physiotherapists work with people of all ages and ability levels.
How do I book an appointment?
You can contact us on 021 0832 6319.
Alternatively, you can book online or send us an enquiry with the links below or on our contact page.
Do I have to be referred by a Doctor?
No, Physiotherapists can assess and treat without a referral, and they can also lodge an ACC claim if required. Physiotherapists are also able to make referrals directly for some imaging (x-ray and ultrasound) and referrals to specialists when required.
What do I wear and need to bring to an appointment?
Please bring (or send through ahead of time) any relevant ACC information, reports from other health professionals or imaging reports (x-ray, ultrasound, MRI etc.). It is also helpful to bring or wear comfortable and easy to move in clothing. If it is a lower limb injury, shorts would be most ideal, and for an upper limb injury a t-shirt is best.
How long are the appointments?
For Musculoskeletal appointments, the first appointment is 45 minutes, and follow ups are 30 minutes.
For Pelvic Health appointments, the first appointment is 60 minutes, and follow ups are 30 minutes
What should I expect on my first appointment?
You will need to read and sign a consent form prior to commencing treatment. If you’re under 16, we need your parent/guardian to sign a consent form on your behalf.
Your initial appointment includes a thorough assessment including going through the history of your pain and gaining a good understanding of your symptoms and how it is affecting you. Then the Physiotherapist will go through various tests and measures with you to gain a more specific understanding of what's going on (diagnosis). This may include looking at your movement, strength, palpating (touching) the area, and other injury-specific tests where the physio will move your injured body part. They will then discuss their findings, diagnosis and treatment options with you, begin your treatment and create a rehabilitation plan for future appointments.
Treatment can include massage, mobilising or manipulating the joints, exercises, dry needing and advice. The physio may also take you into the on-site gym to use the equipment as part of your treatment.
At times, you may feel tender or a little sore after your treatment – the physio will indicate when this may occur. This is normal, but please contact the physio following your appointment if you have any concerns about how you are feeling, or if the pain is significant.
What should I expect at a Pelvic Health appointment?
During a pelvic health assessment, we complete a thorough discussion about your pelvic health symptoms and how it is affecting your day to day life. This often includes discussing your bladder, bowel and sexual function along with details about your specific issue. An internal examination is the only way to physically assess your pelvic floor, and so often this type of examination is also required. However, if this is something that you are uncomfortable doing for whatever reason, talk to your Physiotherapist and we can work around your needs.
Do I need to pay?
If you are visiting us for an ACC covered injury, ACC will pay for some of your treatment, and you will need to provide a co-payment. If you are not covered by ACC, you will need to pay privately for your treatment.
Please click the relevant link below to check the pricing for your situation.
What we expect from you:
Time Management: Please arrive on time for your appointment. If you are unable to attend, please contact the clinic with plenty of notice to avoid a cancellation fee.
Respect: Better Bodies Physiotherapy has a no-tolerance policy to disrespectful or inappropriate behaviour towards its staff.
Your Rights:
You have rights when you are accessing physiotherapy and all other health services in NZ. These include:
Time Management: Please arrive on time for your appointment. If you are unable to attend, please contact the clinic with plenty of notice to avoid a cancellation fee.
Respect: Better Bodies Physiotherapy has a no-tolerance policy to disrespectful or inappropriate behaviour towards its staff.
Your Rights:
You have rights when you are accessing physiotherapy and all other health services in NZ. These include:
- Having a support person (or persons) of your choice with you during your appointment
- Effective communication with the physio: If you don’t understand something or have questions - please ask!
- Having your individual needs met: If you have any needs related to your physical, psychological, intellectual, cultural, religious, social, neurodiverse, or any other requirements - please tell the physio.
- The right to decline any treatment that you do not want to receive.
- The right to complain: If you’d like to make a complaint about the service - please discuss this with the physio or send an email to [email protected]
- Privacy – we will protect your information in accordance with the NZ Privacy Act and Health Information Privacy Code
